Please allow 24-48 hours to process an order (give or take) for in stock items. In some cases, built to order items will take longer and will be noted on the product page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. However, in most cases products show up on your doorstep within 2-5 business days. Please contact us if you have any questions at firstname.lastname@example.org
BlizzardLED offers a 30 day return after the date of delivery. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. All returns will be subject to a maximum 20% restocking fee. To be eligible for a return, you must contact email@example.com within 30 days of your product delivery. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Current list of unreturnable items is at our discretion. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. Current list of partially refunded goods are at our discretion.
We do no exchange/refund items damaged in shipping. If an item is damaged in shipping, you must open a claim with Route, or if you declined the coverage, the shipping provider.
Order Cancelations Prior to Shipment #
If you wish to cancel an order prior to shipment, regardless of stock status (pre order, back order, in stock, etc) or time frame, a 5% processing fee will be held from your refund. If your item is built to order and already in production, an additional 15% processing fee will be held from your refund. Please note, if your product is a built to order item, we have the right to refuse cancelation if product is already in production.