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Shipping, Returns & Warranty

Shipping

Please allow 24-48 hours to process an order (give or take) for in stock items. In some cases, built to order items will take longer and will be noted on the product page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. However, in most cases products show up on your doorstep within 2-5 business days. Please contact us if you have any questions at sales@blizzardled.com

Returns

BlizzardLED offers a 30 day return after the date of delivery. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. All returns will be subject to a maximum 20% restocking fee. To be eligible for a return, you must contact sales@blizzardled.com within 30 days of your product delivery. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Current list of unreturnable items is at our discretion. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. Current list of partially refunded goods are at our discretion.

Exchanges

We do no exchange/refund items damaged in shipping. If an item is damaged in shipping, you must open a claim with Route, or if you declined the coverage, the shipping provider.

Order Cancelations Prior to Shipment

If you wish to cancel an order prior to shipment, regardless of stock status (pre order, back order, in stock, etc) or time frame, a 5% processing fee will be held from your refund. If your item is built to order and already in production, an additional 15% processing fee will be held from your refund. Please note, if your product is a built to order item, we have the right to refuse cancelation if product is already in production.

Warranty

BlizzardLED guarantees that all of our lighting products sold as new will be free of any manufacturer defects as it’s used as intended and cared-for properly. User error such as, but not limited to, improper installation, damage due to fall or crash, pulling and breaking of wires and more are NOT covered under warranty.

Mechanical Components are covered for the lifetime of the product.

Electrical Components are covered for up to (2) years from the original date of purchase. An additional 3rd year (for a total of 3 years) of warranty is offered if products are installed from one of our authorized dealers or distributors. Proof of purchase and installation required.

  • Example: LED’s, wiring, etc.

Product Finish (powder coating, paints, etc) is covered for a period of (1) year from the original date of purchase for defects of fading, discoloring, chipping due to defective application of finish.

All defects and submissions are subject to the sole discretion of BlizzardLED.

Products that have reached end-of-life or have been discontinued will be replaceable as long as supplies last. Other solutions such as upgrade, store credit, etc will be offered at the sole discretion of BlizzardLED.

Need help?

Contact us at sales@blizzardled.com for questions related to refunds and returns.